Terms & Conditions

These Terms & Conditions govern (A) your participation in the Seematti Smart Club loyalty programme and (B) purchases made through Seematti Now, our home-delivery service — both operated by Seematti Sarees (10, N.A. Gandhiji Road, Mayiladuthurai 609001, Tamil Nadu, India; GSTIN 33AABFS8495E1Z1) and Seematti Dresses (10, First Floor, Gandhiji Road, Mayiladuthurai 609001, Tamil Nadu, India; GSTIN 33AABFS8496H1ZU), two registered partnership firms trading together as Seematti Silks ("we", "us", "our"). Your bill and GST invoice name the firm that sold you the item, and an online payment may be collected by either firm. By using the app you agree to these terms.

1. Membership

The Seematti Smart Club is free to join. Membership is open to any individual who makes a purchase at Seematti Silks. One membership per phone number is allowed. Upon enrolment, members receive a complimentary welcome bonus of 50 stars.

2. Earning Stars

• Stars are earned on purchases at Seematti Silks — across the store — at the rate of ₹100 = 1 star
• Stars are credited when the billing staff records your purchase against your registered mobile number
• Stars can also be earned by uploading a valid Seematti bill photo through the app
• Purchases made through Seematti Now earn stars in the same way, after your order is billed
• Stars earned on a transaction cannot be reversed once credited, except in cases of returned or cancelled goods

3. Star Validity

• Stars are valid for 12 months from the date they are earned
• Expired stars are automatically removed from your account
• You will receive a notification before your stars expire

4. Membership Tiers

The Smart Club has three membership tiers. Your tier is determined by what you have spent at Seematti Silks since joining — not by your star balance:

• Club — every member from the day they join — 5% discount on all purchases
• Classic — from ₹1,00,000 of qualifying spend — 7% discount on all purchases
• Elite — from ₹2,00,000 of qualifying spend — 10% discount on all purchases

Tiers move in one direction only. Redeeming stars, letting stars expire, or a long gap between purchases does not reduce your tier — once you reach a tier, you keep it. Qualifying spend is the value of bills recorded against your registered mobile number; returned or cancelled goods are excluded.

5. Redeeming Rewards

• Stars can be redeemed for rupee discounts at the rate of 1 star = ₹1
• Redemption is available at the Seematti Silks store in Mayiladuthurai
• A redemption QR code or discount code is generated in the app and must be shown to billing staff
• Each redemption code is for one-time use only
• Redeemed stars cannot be reversed or refunded

6. Referral Programme

• Members can refer friends to join the Smart Club
• When a referred friend makes their first purchase, both the referrer and the friend earn bonus stars
• Referral bonus amounts are determined by Seematti Silks and may change at any time

7. Bill Upload

• Members may upload photos of their Seematti purchase bills to claim stars
• Bill photos are processed using AI to extract bill details
• Seematti Silks reserves the right to reject invalid, duplicate, or tampered bills
• Bill photos are processed in real-time and are not permanently stored

8. Special Programmes

From time to time Seematti Silks may offer a special programme — for example a benefit for teachers, or a benefit for a family preparing for a wedding — which gives a member a stated discount in place of their tier discount for as long as the programme applies to them. Where the two differ, the higher of the two applies.

• Eligibility is verified in person at the showroom. Indicating interest in the app grants nothing on its own: a member of staff must see the stated proof (for example a school or college identity card) at the counter, and the owner must then approve it. We do not take or keep copies or photographs of any document shown.
• A programme benefit is personal to the member, is not transferable, and cannot be combined with another special programme.
• A time-bound programme ends on the date shown in the app. You will be told before it ends.
• Seematti Silks may end or withdraw a programme, or a member's place in one, at any time — including where eligibility can no longer be confirmed or where the benefit has been misused.
• Your stars and your Smart Club tier are unaffected. You go on earning stars as usual, and when a programme ends your tier discount applies again exactly as before.

9. Ordering

• Seematti Now is available to Smart Club members within the delivery areas listed in our Delivery Policy
• An order is placed when you confirm it in the app; it is accepted when the showroom begins preparing it. We may decline an order (for example, if an item has just sold out in-store) — anything you have paid is then refunded in full
• Product photographs are of the actual products. Minor colour variation can occur between screens and fabric
• Every product listing shows the exact price, inclusive of all taxes, and the country of origin
• To keep deliveries fast we accept up to three open orders per member at a time (an order is open until it is delivered or cancelled), with a short cooldown of one minute between orders
• Prepaid orders are held for 40 minutes while you complete payment; if payment is not received in that time the order is cancelled automatically and the stock released — nothing is charged, and you can simply place the order again
• Cash-on-delivery orders that the showroom is unable to start preparing within the promised window (60 minutes for town orders, 3 hours for same-day, or by the next morning for next-day orders) are cancelled automatically and you are notified in the app — nothing is charged. This is rare; it happens only when the showroom is closed or the item is unavailable

10. Pricing & Payment

• All prices are in Indian Rupees and inclusive of all taxes. The price in the app is the same as the price at the showroom till
• The delivery fee, if any, is shown separately before you confirm the order (see the Delivery Policy)
• Payment is by Cash on Delivery or prepaid (card / UPI / netbanking via Razorpay, our payment partner)
• A GST tax invoice accompanies every delivery

11. Delivery

Delivery promises (60-minute, same-day, next-day), areas served, fees and the evening cut-off are set out in the Delivery Policy. The 60-minute promise runs from the moment your order is confirmed, for orders placed between 10:00 AM and 7:30 PM on showroom days. Traffic, weather or a showroom rush can occasionally make us late — you can see the live position of your rider in the app, and you may cancel free of charge at any time before the showroom starts preparing your order. The exact promise that applies to your order is always shown in plain words on the checkout screen before you confirm.

12. Cancellation & Refunds

Set out in full in our Refund & Cancellation Policy. In short: you can cancel in the app until the showroom starts preparing your order; anything you have paid for a cancelled or undeliverable order is refunded to the account you paid from — initiated within 2 working days and typically received within 5–7 working days after that; and no cancellation charge is ever applied.

13. Exchange

Not right? Exchange at the showroom within 7 days of delivery. Conditions:

• The item must be unused, unwashed and unaltered, with any tags and the original packing
• Bring the bill that came with your delivery (or show the order in the app)
• Exchange is for other merchandise of equal or higher value (paying the difference); it is not a cash refund
• Items altered on request (for example, cut blouse pieces or falls stitched) cannot be exchanged

14. Gift Orders

• A gift order is delivered to the recipient you name, gift-wrapped, with your printed message card
• You confirm that the recipient details you provide are correct and that you have their consent to share them with us; we use them only to make that delivery
• The 7-day showroom exchange applies to gift deliveries too — the recipient may exchange with the delivery bill

15. Programme & Service Changes

Seematti Silks reserves the right to modify, suspend, or terminate the Smart Club programme or the Seematti Now service, including changes to star earning rates, tier thresholds, benefits, redemption values, delivery areas and fees, at any time. Members will be notified of significant changes through the app or via WhatsApp. Orders already placed are always honoured on the terms shown at the time of ordering.

16. Events, Contests & Giveaways

Seematti may from time to time run celebrations, contests and giveaways inside the App ("Events"). Each Event's page in the App states its own dates, eligibility, entry method and reward; those details form part of these terms for that Event. Unless an Event's page says otherwise:

• Membership required. Entry is open only to Smart Club members through the App. There is no paid entry, and no purchase is required to enter unless the Event page clearly says so.
• One entry per membership. Where an Event involves entering a child, the entry must be made by the child's own parent or legal guardian from their own membership account, for their own child. If an entry is not accepted, a new photograph may be submitted for it. Each Event allows up to three photo submissions in total, including the first, unless the Event page says otherwise; the App tells you how many attempts remain each time.
• Verification. Entries are checked before any reward is issued. Seematti may decline an entry that does not meet the Event's rules (for example, an entry that is not a genuine photograph, does not match the Event theme, or appears to duplicate another entry), and will state the reason in the App.
• Rewards. Event rewards (such as gift vouchers) carry the value, validity period and conditions shown in the App, are redeemable only in-store against a purchase, have no cash alternative, and are not transferable. A voucher once issued and shown in My Coupons is honoured until its expiry.
• Draws and selections. Where winners are selected rather than every valid entry rewarded, the selection method is stated on the Event page and applied uniformly to all eligible entries.
• Fair play. Duplicate accounts, fabricated entries, or attempts to enter the same child more than once are grounds for disqualification from the Event and action under Section 17.
• Children's data. Any personal information about a child collected for an Event is handled as described in the Privacy Policy's Children's Privacy section, with the parent's explicit consent taken at entry.
• Changes. Seematti may modify or cancel an Event for reasons outside its control; rewards already issued remain valid.

Questions or grievances about an Event may be raised with the Grievance Officer (Section 19).

17. Account Termination

Seematti Silks may suspend or terminate a member's account if the member engages in fraudulent activity (fake bills, duplicate accounts, fraudulent orders or payment disputes), violates these terms, or requests account deletion. Upon termination, all accumulated stars and rewards are forfeited.

18. Limitation of Liability

The app and its services are provided "as is". Seematti Silks is not liable for technical issues, data loss, or service interruptions. Stars and rewards have no cash value and cannot be transferred, sold, or exchanged for cash. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.

19. Grievance Officer

20. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts in Mayiladuthurai, Tamil Nadu.

21. Contact

Customer care: WhatsApp +91 88588 48842 · Email care@seematti.app · Seematti Silks, 10, N.A. Gandhiji Road, Mayiladuthurai 609001 (store hours 10:00 AM – 9:30 PM).