Frequently Asked Questions
How do I earn stars?
Every ₹100 you spend at Seematti Silks earns you 1 star. Just give your registered mobile number at billing, and our staff will add stars automatically. You can also scan your loyalty QR code from the app.
How do I redeem rewards?
Once you have enough stars, show the Rewards tab to our billing staff at checkout. 1 star equals ₹1 in value. Stars can be redeemed against your purchase total.
Do stars expire?
Yes, stars expire 12 months after they are earned. You'll be notified in advance so you have time to use them.
I didn't get stars for my last purchase. What do I do?
Please reach out via WhatsApp with your bill number and purchase date, and we'll add the missing stars within 24 hours.
How do I delete my account?
You can delete your account from within the app — go to the Profile tab and tap "Delete My Account". This will permanently remove your membership data. You can also email us at fuzailseematti@gmail.com if you need assistance.
Can I transfer my stars to someone else?
Stars are linked to your mobile number and cannot be transferred between accounts. However, you can share your saree shopping experience with family by referring them to join the Saree Club.
The app isn't working properly. What do I do?
First, try closing and reopening the app. If the issue continues, WhatsApp us with a screenshot and we'll help right away.
About Seematti Silks
Seematti Silks has been serving the saree community of Mayiladuthurai and surrounding regions since 1983. We carry a full range of sarees — Kanjivaram, cotton, georgette, Jamdani, and more — backed by four decades of family trust and heritage.
The Seematti Saree Club is our way of rewarding the customers who have made us who we are — with stars, tier-based benefits, and special offers designed exclusively for our members.
